5 Ways To Enhance Your Same Day Delivery Sydney Facebook

 Do you want to gain more loyal followers via your same day delivery Sydney facebook account? If yes, take time doing the necessary improvements on your business’ profile page. Here are 5 ways to help you keep on track with your vision.

1.      Use a unique logo or symbol

Make your business unique from other delivery companies who also have facebook accounts. Use a unique logo or symbol to represent your same day delivery business. If you don’t have a logo yet, better contact a logo designer to assist you with your logo making or hold a contest among your followers. Motivate your facebook members to join and share their ideas or logo creations.

2.      Give complete information about your business

Make sure your business profile page is complete with vital information about your services as a same day delivery provider in Sydney. Include the necessary contact information where potential customers could reach you easily like phone numbers, email address, url or physical map location of your main office site.

3.      Categorize your business

If you want other facebook users to easily locate you as a same day delivery Sydney, categorize your business properly, so that there will be no confusion among members. Connect with groups who will find your offers interesting and relevant to their needs.

4.      Use clear images

Images are also necessary for your same day delivery facebook account. Use only high resolution images, so that you followers will be more interested to share them with their circle of friends. Be creative when posting photos of your same day delivery business. A very interesting photo that will surely have more likes and shares is an image of your delivery driver while performing a rush delivery order.

5.      Regularly update your facebook

Of course, you don’t have to sit all day, updating your business’ facebook wall. You only need to set some quality time per day to update it and reply to comments left by your followers. Take this time also to scrutinize any unnecessary photos or negative comments left on your wall and remove them.


Managing your same day delivery Sydney business’ facebook account needs dedication, patience and time. If you feel you aren’t good in this marketing task, ask someone in your team who can do it like a professional marketer. If you have enough marketing budget, seek the services of a reliable marketing company to help you manage your business facebook account.

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How To Deal With Your Same Day Delivery Sydney Customer Complaints?

A service oriented business like the same day delivery Sydney has also its share of customer complaints. When instances like this occur, the big challenge is how to deal with the problem and prevent any negative impact from affecting the business image. Below are quick steps that you could try:

Step #1 – Listen attentively to the customer

As a service provider it is vital that you listen attentively to the angry customer, regardless who is really at fault. Take time and show interest to whatever the customer is telling you. If you have assigned somebody to handle customers’ complaints, make sure that staff is trained professionally when dealing these kinds of issues.

Step #2 – Ask relevant questions

Be direct and straightforward when conducting your investigation regarding a same day delivery Sydney customer complaint. As much as possible, ask relevant questions in order to get a clearer view of the problem and understand the customer’s grievances.

Step #3 – Be in their shoes

This is an effective approach when trying to solve a customer’s complaint, be in their shoes and visualize undergoing the same problem. Ask yourself, “How would you react or feel in that kind of situation?” Let the customer of your same day delivery feel you are on their side and will do everything to resolve the problem, whether it is a lost or misplaced parcel.

Step #4 –Be sincere when giving your apology

Customers will feel if you are really sincere with your actions, especially when giving an apology. If you have to do immediate actions to solve the issue, then, do so without blaming others.

Step #5 – Offer options to resolve the problem

Ask the customer his or her opinion with regards to the final action that will be carried out for this particular complaint. If possible, offer varied options where the customer can freely choose and become satisfied with the final outcome of his or her complaint.

Step #6 – Solve the problem

Once you and the concerned customer have agreed to a final resolution, solve the problem immediately. In case the issue requires more investigation, send a formal letter to the customer stating your intentions of solving it the soonest possible time. Whatever actions that your same day delivery Sydney have decided to pursue, notify the customer. Remember, any unsolved customer complaint could lead to a negative reputation in the marketplace and can affect the overall sales of your business in the coming days.

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